Rummler Brache

Introduction:
Put the right metrics system in place, and performance improvement is practically guaranteed. The key is knowing what to track, being disciplined about it, and aggressively managing that data toward better results. This workshop coaches participants on the fundamentals of performance metrics.

Participants learn to understand:

• The elements of a good performance metric and how metrics are used to manage processes,
• The role of process metrics in a holistic metrics system and how to demonstrate the linkage to enterprise and performer level metrics,
• A process metrics dashboard, and
• The basic principles of performance planning and management

Program Format:
Instructor presentation, discussion, and case exercises

Length of Program:
2 days

Agenda:

1. Overview of performance metrics system
2. Defining process performance
       2.1 Process Profile
       2.2 Metrics chain
3. Developing process metrics
       3.1 Metrics dictionary
       3.2 Metrics dashboard
4. Deploying process metrics
       4.1 Goals and targets
       4.2 Process performance management
       4.3 Metrics roles and responsibilities

Who Should Attend:

Design team members and consultants who will be responsible for leading consulting projects which have process management and performance metrics components

Topics Addressed:

• Process performance metrics
• Components of a good metric
• Selecting the "vital few" for measurement
• Designing a metrics dashboard
• The importance of performance metrics alignment
• Demonstrating the value of a Process Improvement Project