Rummler Brache

Analyze and Improve Key Processes

Whether you're trying to improve one process or several related processes, we have the methodology and tools to help you build and implement your own solutions. The scope can range from simple process definition ... to process streamlining ... to full-fledged redesign. Our process improvement methodology addresses not only process issues, but also Human Performance Systems and organizational issues that affect process improvement as well.

Standard deliverables for a Rummler-Brache process improvement project (PIP) include:

• Critical Business Issue that will drive design and provide the case for change
• Clear, quantitative set of performance goals
• Current state or "IS" map
• Performance problems or "disconnects"
• "SHOULD" design specifications
• Future state or "SHOULD" map
• Job roles and responsibilities
• Metrics for managing the process
• Recommendations and Implementation Strategy

In addition, we also assist with detailed implementations planning, change management, and the design of effective pilot programs. We also offer training programs that transfer our expertise and equip our clients to address issues on their own in the future.

View the STEPS IN A PROCESS IMPROVEMENT PROJECT.