Download "Going Beyond Process Improvement"
The Rummler-Brache™ Process Improvement Certification Workshop shows managers how to redesign cross-functional processes so employees can achieve stronger results with less effort. This makes success less dependent on a few heroes, who, by the way, are more likely to stick around when senseless barriers are removed from their work.
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Going Beyond Process Improvement
Question:
How do you know when an organization has gone from merely improving processes to institutionalizing process management?
Answer:
Each key process will have:
- A map that documents steps and the functions that perform them.
- A set of customer-driven measures, which are linked to organization-level measures and drive functional measures. In an institutionalized process management environment, functions cannot look good against their measures by hurting other functions and the process as a whole.
- A process owner.
- A permanent process team, which meets regularly to identify and implement process improvements.
- An annual business plan, which includes, for each core process, expected results, objectives, budget, and nonfinancial resource requirements. . . .