Linked Measures at the Three Levels of Performance

A good feedback system should exist at the Three Levels of Performance.

Organizations should: 

  • Identify the vital few metrics at the organization, process, and job levels that will enable you to effectively monitor and troubleshoot the system.
  • Design, align, and deploy an integrated hierarchy of measures that maximizes synchronization, ownership, and alignment.
  • Develop the roles and responsibilities of "process owners."


Metrics Chain