Rummler-Brache's Process Improvement Certification Workshop shows managers how to redesign cross-functional processes so employees can achieve stronger results with less effort. This makes success less dependent on a few overachievers, who, by the way, are more likely to stick around when senseless barriers are removed from their work.
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The Process Owner
By Geary Rummler and Alan Brache
To ensure that someone with clout is looking at and taking action to improve the performance of an entire cross-functional process, many organizations are appointing an individual as the Process Owner of each core process. A Process Owner plays several or all of these roles:
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Monitors process performance and reports periodically to senior management about how well the process is meeting customer requirements and internal goals, as well as about any indications that the process is being suboptimized ...