The True Picture of an Organization
By Geary Rummler and Alan Brache
Most change efforts produce disappointing results and unintended consequences because they stem from a fundamentally flawed view of the organization. Traditional thinking is reflected in the typical organization chart, which graphically describes the functions of the business and the vertical reporting relationships.
What’s wrong with that picture? It doesn’t show customers or how products are developed, produced, or delivered. It doesn’t provide any sense of the work flow and tells nothing of what the business does, who it does it for, or how it is done.
The true picture of an organization reveals ...