- To announce the outcomes of the SHOULD Phase and the objectives, steps, and anticipated outcomes of Implementation
- To establish the communication infrastructure for Implementation
- To assist in kicking off the Implementation Team(s) and the Implementation Communication Team
- To finalize and gain approval on the Implementation Communication Plan and Core Message
- To draft and deliver messages related to the Implementation Phase of the process improvement project
- To evaluate communication performance and document all communication deliverables for use on future process improvement projects
The transition to Implementation is an important and exciting time during a process improvement effort. All the planning and work that has taken place in recent months will finally come to fruition. As this happens though, many questions will surface. It is the job of the newly formed Implementation Communication Team to keep all key stakeholders informed and educated about the impact of the new process design on both the business and their individual jobs.
The first step during Communication for Implementation is to publish the outcomes from the SHOULD Phase and objectives and timeline for Implementation. At this point it is also necessary to re-task and reorganize the Communication Team for Implementation. This often involves identifying new Communication Liaisons, who are communication representatives from their respective Implementation Teams.
Simultaneously, you will assist with preparations for the kickoff of the Implementation Team(s), and your own Implementation Communication Team. Once the new Communication Team is in place, it is necessary to revisit the Implementation Communication Plan and Core Message based on the latest information on how Implementation will unfold. Once those are finalized, you can begin drafting and delivering messages.
Finally, the success of your communication efforts will be evaluated and all communication deliverables from the project will be archived in a Project Library for use on future process improvement projects.
| Step | Tool | Outcome |
|---|---|---|
| Step 16 SHOULD Phase Outcomes and Implementation Phase Announced |
Outcomes from the SHOULD Phase and objectives and timeline for Implementation announced |
|
| Step 17 Implementation Communication Team Defined and Validated |
Communication Team Characteristics and Roles |
Implementation Communication Team members identified, approved of and notified |
| Step 18 Implementation Communication Team Kicked-Off |
Communication Team Kickoff Agenda Communication Team Kickoff Presentation |
Communication Team provides support to Process Owner when Implementation Team(s) are kicked off |
| Step 19 Implementation Communication Plan and Core Message Finalized |
None applicable |
Implementation Communication Plan and Core Message approved by the Steering Team and Process Owner |
| Step 20 Implementation Phase Messages and Delivery Vehicles Developed |
Messages, deliverables, and events for the Implementation Phase drafted/ developed and approved |
|
| Step 21 Implementation Phase Communication Messages Delivered |
None applicable |
Messages delivered to all stakeholders during the Implementation Phase |
| Step 22 Communication Performance Reviewed |
Communication performance reviewed, documented, and archived for future process improvement projects |
|
| Step 23 Lessons Learned Documented and Communication Project Library Completed |
Communication Lessons Learned documented and copies of all communications archived for future use |